Privacy Policy
We believe in transparency. Here's exactly how we handle your data, what we collect, and why.
The Short Version
- We only collect what's necessary to provide our services
- We never sell your personal information to third parties
- You can request access to or deletion of your data anytime
- We use industry-standard security to protect your information
Contents
Information We Collect
Information you provide directly:
- Contact information: Name, email address, phone number, company name
- Account information: Username, password, profile information
- Communications: Messages you send us, including project details and support requests
- Payment information: Billing address, payment method details (processed securely by third-party payment processors)
Information collected automatically:
- Usage data: Pages visited, time spent, links clicked, features used
- Device information: IP address, browser type, operating system, device type
- Location data: Approximate location based on IP address
- Cookies and similar technologies: See our Cookie Policy for details
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send technical notices, updates, security alerts, and support messages
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraud
- Personalize your experience and deliver content relevant to your interests
- Communicate with you about products, services, offers, and events
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.
Types of cookies we use:
Essential Cookies
Required for basic site functionality. Cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our site.
Preference Cookies
Remember your settings and preferences.
Marketing Cookies
Used to deliver relevant advertisements.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
How We Share Information
We may share your information in the following situations:
- With service providers: We share data with vendors who help us provide our services (hosting, analytics, payment processing).
- For legal reasons: If required by law, court order, or to protect our rights.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
- With your consent: When you explicitly agree to sharing.
Important: We do NOT sell your personal information to third parties. Period.
Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and penetration testing
- Strict access controls and employee training
- Multi-factor authentication for internal systems
- 24/7 monitoring for suspicious activity
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our practices.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to certain types of processing
- Withdrawal of consent: Withdraw consent at any time
To exercise your rights: Email us at privacy@comface.com. We'll respond within 30 days as required by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We have offices in the United States, United Kingdom, and India.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by the European Commission
- Data Processing Agreements with all vendors
- Privacy Shield compliance (for transfers to the US)
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.
For significant changes, we may provide a more prominent notice (email notification or website banner).
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Comface Legal Department
Sana'a, Amanat Al Asimah
Yemen
Download a copy
Get a PDF version of our privacy policy for your records.